Easy or Sleazy? A Brutally Honest easyJet Review

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If you have spent any amount of time hunting for cheap ways to travel around Europe, I guarantee you’ve come across the name easyJet at some point in your search.

This aggressively orange British low cost airline has been a staple of my flight arsenal ever since I started frequently hopping around Europe 5 years ago.

Is it glamorous? No… but is it also like half the price of mainstream airlines? You betcha.

Save this honest easyJet review for later!

You’ll be very glad you did.

And when flights in Europe don’t usually last more than 2 hours tops, I’m okay with 2 hours of non-luxury in exchange for dozens of extra euros for my pastry fund.

See, for a very long time, I considered easyJet to be the most palatable of all the European low cost airlines I’ve flown with.

Despite its low fares and comically stingy baggage policy, something about flying with easyJet has always felt more dignified than a flight with say, Wizz Air or RyanAir, which often feel like a twisted psychological experiment or study on human behaviour.

So, in this review I’ll be telling you everything you need to know before booking one of the notorious easyJet cheap flights you’ve likely seen while researching your options… is the colloquial nickname “SleazyJet” given by frequent travellers justified? Read on for my opinion after flying with easyJet dozens of times.

easyJet plane at the airport

Quick easyJet Review: Pros and Cons

I’ll start with a quick rundown of the pros and cons of flying with easyJet. Hopefully this will give you a good idea of what to expect when flying with them.

easyJet Pros

Let’s start with the pros! Why should you fly with easyJet? Well…

easyJet PRICES: 

It’s fairly obvious, but the #1 perk of flying with easyJet is that its fares are absurdly affordable.

Compared to mainstream airlines, fares with easyJet can often be a fraction of the cost, which makes it a strong option to consider if you’re backpacking around Europe or simply more budget-conscious.

I mean, when your flight costs less than a dinner, that’s a pretty tempting offer (although additional fees an easily jack up this price. More on that later).

The easyJet check-in process:

I really can’t fault how easy easyJet makes it to check in.

I love doing it on their app – it takes two seconds and then you have your boarding pass on your phone, which means you won’t have to fumble around trying to find your paper boarding pass.

This is in stark contrast to some other budget airlines which force you to print your own paper boarding pass in advance, or otherwise incur a truly comical printing fee that’s heftier than your actual plane ticket.

Close up of seats on an easyJet flight

Mainstream airports (mostly):

One of the main complaints I have about budget airlines in Europe is often they fly out of the most random little airports that are actually miles and miles away from the actual city they claim to be in (e.g. Memmingen or “Munich West”, which is about 1.5 hours west of Munich to be precise).

I have found this less to be the case with easyJet, and most of the time, flights with easyJet do depart/arrive into the city’s main international airports.

Side note: the airlines is headquartered at London Luton, which is (in my opinion) one of the most chaotic and insane places in the entire world. Maybe I’ve always managed to use it while they’ve been under construction (which feels never-ending), but this is my least favourite airport to fly in/out of in London. Just a warning!

easyJet customer service:

Of all the budget airlines I’ve flown with, the staff at easyJet are consistently the friendliest, and when you have a problem, they actually step in and try to help rather than just judge you from afar and shoo you away like a confused zoo animal.

(This is based on in-person customer service from check-in staff and cabin crew. I have heard less flattering comments about their customer service reps on the phone when handling refunds and such).

Two passengers standing at an easyJet customer service desk in Milan Malpensa airport

easyJet Destinations:

easyJet services a ton of routes all around Europe. Their extensive network means you can cover a great deal of the continent for a cheap price. You can see a route map here.

A relatively peaceful in-flight experience:

easyJet flights are not swanky (I talk about this more under the Cons section), but compared to many other budget airlines, I would say their actual flights are MUCH less ridiculous than say, RyanAir which interrupts you every 2 minutes to sell scratch tickets or Wizz Air who likely powers their jets through chaos alone.

The easyJet Traveller Magazine:

Weird thing to include in a review, but actually one of my favourite things about flying with easyJet is reading their in-flight magazine, which is quirky, funny and punny – basically what an in-flight magazine would look like if I wrote it 😉

I’m a bit sour with them now because the editorial team wanted to publish one of my photos in the magazine without paying (it was a very unprofessional exchange, I assure you) but I do still enjoy reading it when I’m on board.

Close-up of an easyJet Traveller magazine

easyJet Cons

Now onto the cons… What are some reasons you might want to avoid easyJet?

Bare bones in-flight experience:

easyJet flights aren’t luxurious. The seats don’t really recline, leg room is minimal, and you don’t get any complimentary refreshments of any kind… which means sorry – no fun pretzels or thimble-sized bottles of water.

Those used to European budget airlines will already be familiar with this kind of flight experience, but those who are new to it might be (unpleasantly) surprised.

For short flights (and frankly, short legs like mine!), this is not an issue, but might put a damper on your trip if it’s a big bucket list vacation or honeymoon.

Passenger showing amount of leg room on an easyJet flight

Not-so-comfy “easyJet” terminals:

In many of the larger airports around Europe (e.g. Milan Malpensa, Schönefeld, etc.) there are specific terminals (or parts of terminals) that are used exclusively by easyJet.

More often than not, these terminals have minimal food options, limited seating and some of the saddest vibes you’ll find at an airport. It’s definitely not a luxurious place to start your trip, but hey, at the prices you’re paying, you can’t complain too much.

Passengers waiting in line at an easyJet check in area

The easyJet luggage allowance:

Among all budget airlines in Europe, easyJet has some of the strictest baggage allowances I’ve encountered.

When they say one bag only, they mean it! Even a tiny purse, camera bag, etc. will not be allowed in addition to your carry on bag, which is a rule that catches most passengers off guard.

A recent update now even means the only bag you get is a small one that fits in the seat in front of you, which is bad news if you want to bring more than a few packs of gum and some spare undies. Be sure to double check the latest rules before you fly!

Lots and lots of additional fees:

Trying to buy an easyJet ticket online is like playing virtual dodgeball with pop-ups and fees.

Unfortunately, as with most budget airlines, anything extra (from choosing seats to checking a bag) will cost you extra.

If you don’t mind a random seat allocated next to a stranger, packing light, and sitting two hours without free snacks and water, then your fare should still stay relatively low. Add on any extras however and you’ll quickly watch those promised savings fade away.

Passengers sitting on an easyJet flight

Cancellations and refunds?

Lastly, I have not had any personal experience with this, but I have seen a LOT of negative easyJet reviews lately, most of which revolve around not getting properly refunded for cancellations due to the virus that shall not be named. Be sure to do additional research on this as I haven’t flown with them lately.

Must-Knows Before You Make Your easyJet Reservation

Alright, now let’s get to some must-knows before you book with easyJet so you know exactly what you’re in for. Again, I love flying with this airline for short haul flights on a budget, but you really need to be prepared for it! Keep in mind all the following before buying flights with easyJet:

The easyJet cabin bag allowance is a cruel, cruel joke

As I mentioned in the intro, easyJet has always been my favourite of Europe’s low-cost airlines, but my number one gripe with it is (and has always been) their absurdly strict hand luggage policy.

I would say on every flight I’ve been on, about half of my poor fellow passengers have not understood this rule, and have been forced to (at the gate) attempt to stuff their backpack, purse, etc. into their main suitcase, or be charged a hefty fee.

SO if you will be travelling with a lot of baggage, you might end up paying out the nose in baggage fees, in which case it’s not worth it at all to choose easyJet over another more mainstream airline.

NOTE: A very recent change has meant that their baggage allowance is now even stingier than before! Be sure to read up on the latest rules accordingly as they appear to be changing frequently.

easyJet hand luggage measuring stations at an airport

Download their app to make the easyJet check in process much smoother

I love the easyJet app. It’s really well designed and makes check-in such a breeze. Definitely download it before you go!

easyJet boarding process at Milan Malpensa airport

easyJet Plus is also kind of a cruel joke

Is easyJet Plus worth it? In my opinion, not really…

That is, unless you plan to fly with easyJet really frequently!

A lot of people might buy easyJet plus thinking it’s similar to the business class/deluxe offerings offered by other airlines. In reality, it’s kind of just a slight step up from the bare minimum.

easyJet Plus includes perks normally given for free by most airlines, like:

  • Seat selection
  • An additional bag (as in, a normal sized cabin bag)

Other (more enticing) perks include speedy boarding, a dedicated check-in desk and um… 10% off food on board.

I’ve flown with easyJet a few times, and it was alright, but not really worth the extra money unless you’re a frequent or business flyer.

This membership comes at over 200GBP a year, which to me would negate most savings from flying easyJet. So, keep that in mind before springing for Plus.

easyJet plus sign at Milan Malpensa Airport

easyJet food (and pretty much everything else) costs extra

Another important consideration to make is that easyJet inflight meals will cost extra, just like pretty much anything else extra you try to add onto your trip.

Of course, you can simply bring your own snacks on board, but this is something that catches a lot of first timers off guard.

On the plus side, the easyJet food menu is actually not as pricey as some other airlines. Here’s a sneak peek:

easyJet bistro menu
easyJet Bistro menu and seat

easyJet is best if you have fixed plans and no intent to change them

As with most budget transportation companies, easyJet is great…… until you need to change things.

While I’ve luckily never been in a position where I needed to amend my ticket or booking, I feel like most easyJet complaints come from people needing refunds, modifications, etc.

So, try to only pick easyJet when you’re confident you don’t need to make any amendments in the future.

At the moment, it seems like they’re having a customer service crisis re: refunds and cancellations related to the events of the past year. I have no personal experience with this, but it seems they’re not the best at handling refunds and customer service on that front. Be warned!

Rainy plane window looking out onto another plane
Photo by Nivenn Lanos on Unsplash

My easyJet Review: The Final Word

easyJet does what it’s supposed to: it’s a low cost airline that gets you to where you need to go for cheap, and (most of the time) with a smile.

What easyJet does not provide is a particularly luxurious experience, or an easy straightforward experience for someone who is new to European budget airlines. If this is your first time booking with a low cost airline in Europe, make sure you look out for all the extra fees, strict baggage rules, etc. and you’ll be fine. Those who don’t research however are likely to be left feeling disappointed!

In summary – should you fly with easyJet? I’d say yes, so long as you’re prepared and well researched. After this post, hopefully you’ll be exactly that!

Woman unboading an easyJet flight

What have your experiences been like with EasyJet?

Let me know in the comments!

My Go-To Travel Favourites:

🧳 Eagle Creek: My favourite packing cubes

💳 Wise: For FREE travel friendly credit cards

🍯 Airalo: My go-to eSIM

🏨 Booking.com: For searching hotels

📷 Sony A7IV: My (amazing) camera

✈️ Google Flights: For finding flight deals

🌎 WorldNomads: For travel insurance

🎉 GetYourGuide: For booking activities

17 thoughts on “Easy or Sleazy? A Brutally Honest easyJet Review”

  1. I have to say your summing up of EasyJet was spot on couldn’t have put better myself, I have flown a number of times with them and not having had any issues with them I haven’t any grounds for complaint. Last year I had a flight booked for mainland Greece in June, that was until covid took over, as that flight was cancelled the offer of a refund or a change of flight was suggested, so I decided to change flight, the new destination was almost twice as much money but EasyJet to be fair said the change was all free no extra to pay. Also when I booked the original flight the baggage was on offer for 23kgs it was £1 per flight so no argument there, This offer also applied for skis for which I have another flight booked for next January, I can’t comment on the refund situation as I didn’t go down that path. This is in contrast to another budget airline by the name of Ryanair who wanted me to change flights for an exorbitant amount of money and not only that they wanted me to pay extra for luggage I’d already paid for, needles to say I won’t be flying with ryanair ever again..

    • Thanks so much for sharing your experiences!! That’s very helpful as I haven’t flown with them in a while, so thank you. And I’m glad you found the review accurate too 🙂

  2. People should also note that they state quite clearly that they are a ‘point to point’ airline. This means if you are connecting, even within Easyjet, you have to reclaim and recheck luggage requiring a second run through passport control and security, which is a massive pain in the ass!! And, it can take ages, making connections a real issue at busy times!!! Be warned.

    • Easyjet has been getting worse ,quickly and irreparable I think. Virtually every flight is delayed, or worse cancelled these days. Just today my wife got to hear that her flight is overbooked and she cannot fly. I thought these kind of shinanegans were only happening in the US.

  3. Just flew Glasgow to London Gatwick and flight was delayed by 2 hrs. This meant we missed our next flight which was also with them. Gatwick was a chaotic mess. Very limited, extremely stressed ground staff who made matters worse by behaving borish and totally unprofessional. Told to rebook on app for 2 days later at additional cost to myself or alternatively make a claim on my travel insurance. Customer service on the phone is a joke and the app in no shape or form is in sync with what’s happening at the airport. I would rather swallow arsenic than use them ever again. Blaming the fact that we’re just coming out of a pandemic is not good enough. We flew the next day with an alternative airline.

  4. They just cancelled one of our honeymoon flights without bothering to notify me in any shape or form, essentially fucking me out of 200$, because they offered no alternatives.

  5. I found easyjet to be incompetent, and dishonest. They canceled two flights this year, at the last minute, and although they admitted it was their fault on both occasions, they still will not pay anything for the hundreds of pounds lost in expenses. You should avoid them like the plague. Valance Mclauchlin

  6. I understand the need to make a balance review.
    I’m my very personal experience, this an awful company. Their customer service is sub-par and embarrassing. As if it’s one of the scam centers.

  7. I think this sums up the customer experience pretty well. As a very frequent flyer who uses a variety of budget airlines, I would add that, at least on the Copenhagen routes, Easyjet are impressive for punctuality and arriving on time. I’ve heard horror stories from the London airports, but when flying to/from CPH I’ve had a uniformly positive experience, including commuting weekly to Berlin for 3 months, when only one flight landed late. That, and I could save the airfare by stocking up on cat food in Berlin.

    I’ve also had positive experiences with their help line when changing flights, although that was before Covid. But I agree, I don’t think it’s worth buying their premium service, especially if you travel light, like I do.

  8. First – and last – experience with EasyJet. I bought the flex fare so that I could make changes. Within 10 min, I realized I booked the incorrect flight later in the day. I immediately tried to change, but alas, no changes allowed within the first 24 hours. So it is a real scam – you have to wait past the window for cancellation in order to make a change. I called Customer Service which took forever, and to refund, it would cost 1/3 of the $300 price tag. She said no changes were available, but I can see the seats/flex fares are still available online. Then she put me on hold and disconnected within a second after the call center closed. They are AWFUL. Totally get the “Sleazy Jet” nickname…

  9. All fair enough, but my biggest gripe is LATENESS. I’m running an average of 2h delays with them, always shrugged off as “not our fault”, which means I can’t plan to be anywhere at a specific time.

    Worst of all, a 3h delayed evening flight dropping me off in Nice after the airport had shut, no trains, trams or taxis anywhere and having to walk dark unfamiliar streets to find a nearby hotel for an unscheduled night. As a solo woman traveller that’s seriously scary.

  10. Your honest easyJet review is a refreshing departure from the usual travel narratives. Your candid approach and thorough evaluation provide readers with valuable insights to consider when choosing a travel option. Kudos for shedding light on the travel experience in such an informative and engaging manner!

  11. Have flown with them often, and often with other airlines.

    In fact choosing an airline is a little like choosing a political party, nothing there, what you really appreciate, however, you have to choose one in the end.

    However, easyjet changed to the worse.

    Had a flight with them today, and from my today experience I would strongly discourage flying easyjet.
    Their staff had an aggressive tone. At the end, already late, they didn’t open the door, because they were awaiting police, maybe their hostile staff provoked another passenger.

    Maybe it is worse with Ryanair, I have no experience with them.

    The bigger players use their market power to lift the prices, and therefore competiton ist of urgent need. However easyjet caught up with their prices, if you’re not booking ridiculous early and their hostile staff compensates some saved euros, if you save at all.

  12. No compensation when they cancel. Minimal support as in phone a call centre which is closed or check your app that took over an hour to update. 12 hour delay and routed to alternate airport. No compensation!!
    Avoid this so called airline!!!

  13. Our trip was from Paris to Venice. We received a text message saying the flight has been postponed for 1 hour, making departure time 2.20 and not 1:20pm. Our arrival to be listed on our ticket being before12:20pm cut off was to have the bus from the city centre arrive late, 11:55am. We arriving at the check Easy Jet check in at 12:05pm was to be informed we were late for check in. The ticket said check in was to be before 12:20pm. The staff said join the line of 1 person waiting. This person had too much luggage that was over weight. They asked her to address this and in doing so walked off leaving us standing there for 18 minutes. We finally being asked to come forward was to then be informed we were 3 minutes late, 12.23pm. He then asking the manager was to then inform us we are to purchase another flight. We were not impress. Asking to speak with the manager was to be informed we arriving at the check in 3 minutes late makes no change in the decision in spite of the fact the take off time was delayed 1 hour. We discussed this point for nearly 50 minutes to be declined repeatedly. My asking his name was to be declined, resulting my taking his photograph. The manager then said he has as a result now banned us from flying again with Easy Jet. His staff then stepping in, was to ask we delete the photo and they will let us on another flight but a different airport. We considering walking away was then informed there are no other flights from Paris to Venice today. We deleting the photo had the manager indicate he will be calling the Police. I welcomed that. His staff stood in saying no to the manager, finally providing us another ticket at another airport in 3 hours. That cost us dearly. We finally arriving at Venice 8:30pm was to then have my wife and myself try to forget about the whole ordeal but seeing this web site, had me think otherwise.


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